Frequently asked questions

How do I get started?

Simply install the app and start listening. If you would like to customize your listening experience, click on the menu button in the upper-left hand corner of the app.

What can I customize?

You can choose your category preferences, topics of interest, and preferred publications. You can also setup your home and work location and Newsbeat will bring you a mix of national and local stories tailored to your commute.

What if I don’t like a story?

Simply skip the story or delete the story in the playlist.

Why do I get the message “Cannot connect to Newsbeat”?

This message typically occurs when there is a poor internet connection.

How do I minimize data plan usage?

Before your commute in the morning and evening, we recommend starting the app using your home/work wifi connection. Newsbeat will attempt to download the entire playlist so that your cellular data is minimized during your trip.

What if I have ideas, suggestions, or issues?

The Newsbeat team welcomes your feedback. Please send feedback to feedback@newsbeat.me.